Privacy Policy

This website is operated by Puppets Magic Studio Ltd, whose Registered Address is Station House, Connaught Road, Brookwood, Woking, Surrey, GU24 0ER, United Kingdom and Trading Address at Unit 419, Pill Box Studios, 115 Coventry Road, London, E2 6GG, United Kingdom (“We”) are committed to protecting and preserving the privacy of our visitors when visiting our site or communicating electronically with us.

This policy sets out how we process any personal data we collect from you or that you provide to us through our website. We will comply fully with all applicable UK Data Protection legislation and regulations. Please read the following carefully to understand what happens to personal data that you choose to provide to us, or that we collect from you when you visit this site. By visiting www.puppetsmagic.co.uk (“our website”) you are accepting and consenting to the practices described in this policy.

Types of information we may collect from you

We may collect, store and use the following kinds of personal information about individuals who visit and use our website:

Information you supply to us. You may supply us with information about you by contacting us via our website and/ or subscribing to our newsletter. For instance, this includes information you provide to us when you contact us through our email address and/ or when you choose to sign up to our newsletter and provide your email address. The information you give us may include your name, address, e-mail address and phone number.

Information our website collects Our Website may automatically collect information including technical information, including a truncated and anonymised version of your Internet protocol (IP) address, browser type and version, operating system and platform. It may also gather information about your visit, including what pages you visit, how long you are on the site, how you got to the site including date and time, page response times, length of visit, what you clicked on, documents downloaded, forms completed and any technical errors experienced etc.

How we may use the information we collect

We use the information in the following ways:

Information you supply to us. We will use this information:

1. - to provide you with information and/or services that you request from us;


2. - if you choose to  sign up to our newsletter, we will use your personal information to send you our newsletter via email. You can unsubscribe at any time.


3. - to perform any applicable contractual obligations to you;


4. - in order to establish, exercise or defend our legal rights or for the purposes of legal proceedings; or


5. - when the use of the information is necessary to our legitimate interests, for instance:
   i. for the administration and operation of our business;
   ii. monitoring the use of our copyrighted materials.

Information our website collects. We will use this information:

1. - to provide you with information and/or services that you request from us;


2. - Administer our website, including troubleshooting and statistical purposes, to improve our website, to ensure that content is presented in the most effective manner for you and for your computer and for security and debugging as part of our efforts to keep our website safe and secure. This information is collected anonymously and is not linked to information that identifies you as an individual.

Cookies

Our Website uses cookies to distinguish you from other users of Our Website. This helps Us to provide you with a good experience when you browse Our Website and also allows us to improve Our Website. By continuing to browse Our Website, you are agreeing to Our use of cookies.

A cookie is a small file of letters and numbers that We store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive. We use the following cookies:

Strictly necessary cookies: These are cookies that are required for the operation of Our Website. They include, for example, cookies that enable you to log into secure areas of Our Website.

Analytical/performance cookies: They allow Us to recognise and count the number of visitors and to see how visitors move around Our Website when they are using it/them. This helps Us to improve the way Our Website work, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies: These are used to recognise you when you return to Our Website. This enables Us to personalise Our content for you and remember your preferences (for example, your choice of language or region).

Targeting cookies: These cookies record your visit to Our Website, the pages you have visited and the links you have followed. We will use this information to make Our Website more relevant to your interests. We may also share this information with third parties for this purpose.

Blocking cookies

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. Please note that if you use your browser settings to block all cookies (including essential cookies) then you may not be able to access all or parts of our website.

Disclosure of your information

We may at times require to share your personal information with third parties in order to fulfill our legitimate business interests or to provide services to you (i.e. our accountants, shipping agent, contractors or MailChimp, our third party newsletter software provider). You can find detail's of MailChimp's Privacy Policy here. We otherwise do not rent, sell or share personal information about you with other people or non-affiliated companies.  We will use all reasonable efforts to ensure that your personal data is not disclosed to regional/national institutions and authorities, unless required by law or other regulations.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Third party links

Our Website may, from time to time, contain links to and from the third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. Further information regarding third party links can be found in our terms and conditions.

Your rights – access to your personal data

You have the right to ensure that your personal data is being processed lawfully (“Subject Access Right”). Your subject access right can be exercised in accordance with data protection laws and regulations.

Any subject access request must be sent via email to: studio@puppetsmagic.co.uk

We will provide your personal data to you within the statutory time frames. To enable us to trace any of your personal data that we may be holding, we may need to request further information from you. If you have a complaint about how we have used your information, you have the right to report to the UK Information Commissioner’s Office (ICO).

More information about your rights can be found on the UK ICO website (https://ico.org.uk).

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be emailed to studio@puppetsmagic.co.uk.